Contact information

Contact Us

Real people, not bots. Questions before or after your order — we'll help you personally.

Email
support@clickcraftventures.net

Business Hours
Monday to Friday · 9:00 AM – 5:00 PM EST
All enquiries are handled by email for faster, trackable responses.

Please include your order number for the fastest response. We handle:
- Charging and solar questions
- Order status and tracking
- Refund requests (30-day guarantee)
- Faulty or damaged units
- Air travel and TSA questions
- Shipping and delivery concerns

About the Rivanta Solar Power Bank
Rivanta is a 37Wh portable power bank with an integrated solar panel. It delivers around 2 to 2.5 full charges for most phones, with a 20W USB-C port that takes a typical iPhone from dead to roughly 65% in 30 minutes. A USB-A port and a wireless charging pad let you run up to three devices at once. The shell is rugged ABS and PC with reinforced rubber edges and an IPX4 splash rating, and a carabiner is included for clipping to a bag.

About the solar panel: it is a supplementary top-up, not the main charging method. For a full charge, plug it into a USB-C charger — about one hour. The panel keeps it topped up through the day when there is no outlet available.

Storage tip: if you keep it as an emergency backup, top it up every 2–3 months. Lithium batteries self-discharge slowly, and a power bank left in a drawer for a year will not be full when you need it.

Battery safety: Do not submerge, crush, puncture, disassemble or expose to fire or extreme heat. Charge only with a compatible USB-C cable. Carry in hand baggage only when flying. Stop using it and contact us if the casing swells or the unit overheats. Keep out of reach of children. Dispose of in line with local lithium battery regulations.

We aim to respond to every message within 24 hours on business days.